Question 1

Q. What is dog daycare?

Accepted Answer

A. Dog daycare is a safe and controlled environment for friendly dogs to socialize and play during the day. We have 13,000 square feet of indoor/outdoor dog play area and a friendly staff full of dog lovers. Dogs are divided in groups of similar size and temperament with Dog Handlers ensuring safety and providing enrichment activities for each group.

Question 2

Q. Can I take a tour?

Accepted Answer

A. We’d love to show you around! Please call us to schedule a time to tour our facility.

Question 3

Q. How does your dog drive-thru work?

Accepted Answer

A. We love when customers utilize our drive thru! This is our key to success for creating a quick and efficient drop off/pick up. You must have a credit card on file or have purchased a daycare package to use the drive-thru. We cannot accept cash through the drive through. All dogs must have a leash already on them. Please stay with your vehicle, an employee will come to you to gather your dog and take them inside. When picking up your dog, pull into the drive-thru and stay in your vehicle. An employee will come out to get your dogs name, then bring them out once they get pulled from daycare and have their leash on.

Question 4

Q: What vaccinations does my dog need?

Accepted Answer

* Rabies
* Distemper or Distemper combo shots such as DHPP or DHLPP
* Bordetella (kennel cough) 
* Must have flea & tick prevention.

Question 5

Q: What age do you accept?

Accepted Answer

A: Any age once they’ve been fully vaccinated. This is normally around 4 months.  
We do not allow dogs with injuries, medical conditions that are aggravated by stress and exercise, or terminal illness.

Question 6

Q. Can Happy Hounds administer medicine?

Accepted Answer

A. We are happy to administer oral and topical medications for your pup at no additional cost. However, we are unable to administer any injection or rectal medications. We cannot accept dogs that require medications for survival. If your dog is on a life or death medication, the safest place for them to stay is with a veterinary medical professional.

Question 7

Q: Does my dog need to be spayed/neutered?

Accepted Answer

A: Dogs over 1 year old must be spayed or neutered. If younger male dogs are showing testosterone fueled behaviors, we will invite them to return to Happy Hounds after they have been fixed. (There are exceptions made for XL breed dogs where the veterinarian is recommending spaying/neutering closer to 2 years old. Please contact us to discuss an individual dog’s circumstances.) If you have a female under 1 year old that is not spayed, we cannot allow her to be in the facility when she is in heat. If she comes into heat while with us, we will contact the owner and require someone pick her up.

Question 8

Q. What is the first step for my dog coming to Happy Hounds?

Accepted Answer

A. For everyone’s safety, all dogs must pass a temperament test and must continue to exhibit appropriate behavior during subsequent visits. Please call 405-435-9894 to make a temperament test appointment. For your appointment, you will bring in your dog’s vaccination record, a filled out Dog Application , and your dog! We will discuss the answers on your Dog Application, meet your dog, and then take your dog to do an evaluation. Expect to be at Happy Hounds about 30 minutes.

Question 9

Q. Are there any breeds that are not accepted?

Accepted Answer

A. Yes, we do have breed restrictions. Please contact our office to discuss your specific dog.

Question 10

Q. What should I bring for boarding?

Accepted Answer

A. Enough of their regular food for each day- we encourage and prefer each meal to be individually portioned in ziplock/Tupperware type of container. Each room has a bed and blanket, but you are welcome to bring additional bedding to make your dog more comfortable.

Question 11

Q. Do you provide meals for my dog?

Accepted Answer

A. We strongly recommend that your dog remains on their own regular diet while staying with us. Dogs that have an abrupt change in food quality or brand tend to have stomach discomfort and diarrhea. If you are unable to provide your dog’s food, we offer a feeding service for $5/meal.

Question 12

Q. What happens if my dog needs medical attention?

Accepted Answer

A. Our staff is trained and prepared to handle injury and medical situations. If your dog needs emergency medical attention, we will rush them to the nearest pet hospital (Blue Pearl Animal Hospital). Happy Hounds is not financially responsible for any injuries or medical conditions that occur at our facility.

Question 13

Q. What will get my dog dismissed from daycare?

Accepted Answer

A. 
1. Aggressive Behavior: Dogs that display aggression towards other dogs or staff members will be asked to leave. We promote a friendly atmosphere and prioritize the safety of all dogs in our care. This will cause an immediate removal from group and call to pick up your dog. We do not offer any “3 strikes and you’re out” type of policy- one incident and a dog will be dismissed. 
2. Excessive Barking or Distress: While some barking is normal, excessive barking due to anxiety or distress can disrupt playtime for other dogs. We will assess the situation and work with you to find a solution. If barking or extreme anxiety cannot be curbed, a dog may be dismissed. 
3. Inappropriate Play: Dogs that engage in overly rough play or do not respect boundaries will be removed from group activities. We encourage healthy play, and our staff monitors interactions closely. Examples of behaviors that will cause a dismissal: mounting, not allowing other dogs to play with each other (We call this “policing”), resource guarding objects in the room, attempting to herd other dogs, etc. 
4. Health Concerns: To protect all our guests, dogs exhibiting signs of illness (such as coughing, vomiting, diarrhea, or skin infections) will need to be picked up immediately. Keeping our facility healthy is a shared responsibility. 
5. Failure to Follow Policies: Disregard for our facility rules or failure to comply with our vaccination requirements can lead to removal from daycare.

Question 14

Q. What behaviors will fail a temperament test?

Accepted Answer

A. While we understand first greetings can come with nerves for some dogs, certain behaviors displayed during our test will raise a red flag. For the safety of our current customers, we are extremely selective with who we add to our group. We watch for signs that a dog is uncomfortable- this could be growling, stiffness, hard eye contact, lunging, inability to walk from the lobby into the back area. We are looking for loose and happy/calm energy. If a new dog passes the temperament test, they will be accepted into daycare. However we like to say "every day is a temperament test day!" If any dog starts to show signs of distress with other dogs, we will discuss with their owner if it is a good fit.

Question 15

Q. What is your price structure for boarding?

Accepted Answer

A. Our boarding prices start at either $50/night for a Standard Room or $70/night for a luxury Suite. These prices cover the afternoon daycare on the first day, their overnight care that includes a late night potty break, and morning daycare the next day. If you need to drop off early (in the morning) of their first day, it will be $15 for the half day. The same policy applies to pick up day- if you need to pick up your dog in the afternoon, it will be $15 for the afternoon half day. Our base pricing is similar to a hotel- check in is in the PM, check out in the AM. Please contact our front desk for any clarification!

Question 16

Q. Do your daycare packages expire?

Accepted Answer

A. Yes! All packages automatically expire after one year. We do not offer refunds for packages.

Question 17

Q. What are your hours?

Accepted Answer

A. 
Monday-Friday we are open 7am-6pm with our lobby being closed 12pm-3pm. We cannot do any check outs/check ins while the lobby is closed 12-3pm.

Saturday and Sunday our lobby is open 10-11am or 4-5pm. This is for boarding pick up/drop off only. Since we are not a high volume facility, our weekend hours are by reservation only. Reservations are made either 10-11am or 4-5pm. If we have no one scheduled to arrive/depart during the lobby hour, the door will remain locked. For that reason, we need 24 hour advance notice to change your weekend pick up appointment time.

OKC 1st Doggie Drive-Thru Daycare Drop Off!

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